Account Information

How Do I Update My Account Information?

At any time you may e-mail us your updated information from this website. Access the Account Information section by entering your Username and Password into the form at the top left of any page. On the left-hand side you will see what our records reflect as your current mailing address. If this information is not correct, click the link to "Edit Your Personal Information." Enter your updated information and click the "Submit" button.

You may also update your address information with us by telephone. Access Group, Inc., borrowers may contact us at 1-888-250-6401 Monday through Friday from 9:00 am to 8:00 pm Eastern time. The Student Loan People borrowers may contact us at 1-800-693-8220 Monday through Friday from 8:00 am to 5:30 pm Eastern time.

Please allow 7 to 10 business days for any e-mailed update to take effect. You must provide additional information before we can update your name, Social Security number, date of birth, or driver's license number. Please contact a customer service representative at one of the numbers above for additional instructions.